New Vodafone Mishap on Samsung Tablet launch to delay some customers’ orders for weeks

Posted: May 7, 2011 in Android
Tags: , , , , , , ,

Vodafone Customers Still in the Dark Over Missing Vodafone orders

Ahead of the USA and UK, launch, Australia Phone carrier Vodafone exclusively launched with Samsung their latest Google Android tablet computer , the Galaxy Tab version 2 / 10.1v Tablet  (or P7100 for short).  Besides the new Hardware it offers one of the first looks at the new Android Honeycomb 3.0 Operating System.

Competitor to Apple that sells the market leading iPad2, Google has multiple partners making many tablets of various sizes. This is the first of many companies that are making new tablets over the next few months. Due to market size, quite often Australia will get these devices after the USA.

The new Samsung Tablet runs the much anticipated 3.0 Android Honeycomb Operating System, viewed by google as the only Tablet Operating system.

With bit of razzmatazz the initial sale of the tablet from Vodafone, with  limited to sales only by telephone  limited amounts of inventory were also delegated to a small list of Vodafone retail shops,

For 2 days the initial phone orders, Vodafone promised that customers’ orders would not be backordered and they had plenty of stock, 48 hours later,   staff even verified stock levels  if asked when you ordered, mine was for example  in stock and immediately allocated coming from the warehouse in NSW and confirmed for delivery for today.

  • The problem came , when it came to fulfil orders,  the amount of stock drastically differed from those available, (stolen or misallocated who knows)
  • So instead of shipping the orders in the order they were taken even when confirmed as in stock and allocated, some customers that had units confirmed as shipping and in stock at order will not get them for weeks, and have not been notified as they do not know which customers to notify. They claim my query showed the problem for the first time (maybe)
  • Unless they call in or manually check on all orders ??
  • I asked if I was going to be notified or customers like me, and was told they did not think it was a mess.
  • Vodafone said loads of folks will be impacted but sure how many, I spoke to a level 2 sales person, after being hung up on a few times trying to check my order, (they said just give it another day or so and I said can you just verify it shipped, click hung up 3 times.
  • When I called to check order levels initially on this when this happened I was told there was stock, 20 minutes later I was told there are now back orders.
  • In Summary, customers expecting orders should phone and confirm if they shipped, I would have been waiting for weeks (luckily I have another one coming from a less official source)

 @mr_internet
@DroidUnlimited 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s