Archive for November 28, 2011

When Does a Mobile Phone Size Make it a Tablet ?

Launched in September 2011, many have yet to see this unique new powerhouse phone from Samsung,

About the same thickness and weight  of the new iPhone 4S , but much bigger, with a spectacular quality screen, and specifications, the 1.4GHZ, Samsung Galaxy Note GT-N7000, is the first 5.3 in.  mobile launched with mixed coverage and a bit ahead of its time.

This was partly due to the patent war  between Apple and Samsung.

The result of this saw Samsung announcing, then removing than relaunching the Galaxy Note the from sale in different parts of the world.

Similar to many other Samsung phones like the S2, all but larger. This phone has a removable huge capacity 2500mAH battery

Warning: This is a little confusing as Samsung is known to do , there are now 2 models of the Galaxy Note, first announced during  IFA 2011 in Berlin in September 2011,
It was released to the public starting with Germany in late October 2011, with other countries following shortly after that. On 18th November 2011, Samsung announced GT-N7003, a cheaper variant of the Samsung Galaxy Note. It has a Qualcomm Snapdragon 8255T ,a single core processor compared to GT-N7000 which is running Samsung Exynos 4210, a dual-core processor 1.4GHZ.

Other Comments:
One of the great accessories for the Galaxy Note is that there are metal and different coloured back panels for the Galaxy Note if you prefer to avoid the standard plastic feel of this device, but will add more weight.

It will be especially interesting to see what the Android OS (IceCream Sandwich) looks like on this device

The Galaxy Note is Available Globally, and in Australia from Mobi City (online), Expansys, and Oz Digital (online and in Sydney, NSW) for around  $770.

Technical Spec:

SIZE         Dimensions          146.9 x 83 x 9.7 mm

Weight  178 g

Cameras : 8MP x 2MP

DISPLAY Type      – Super AMOLED capacitive touchscreen, 16M colors

Size         800 x 1280 pixels, 5.3 inches (~285 ppi pixel density)

               – Gorilla Glass display

– TouchWiz UI v4.0

– Multi-touch input method

– Accelerometer sensor for UI auto-rotate

– Touch-sensitive controls

– Proximity sensor for auto turn-off

– Gyroscope sensor

MEMORY               Phonebook- Practically unlimited entries and fields, Photocall

Call records –      Practically unlimited

Internal-                16GB/32GB storage, 1 GB RAM

Card slot –            microSD, up to 32GB, 2 GB included

WLAN    – Wi-Fi 802.11 a/b/g/n, DLNA, Wi-Fi Direct, Wi-Fi hotspot

FM Radio

Color: Black or White

Buying a Cheaper Unique Mobile Phone or Tablet for Less Might Cost you More in the Long Run


By mr_internet
28 November 2011
Melbourne, Australia

When I bought my new Canon Camera Recently (the lovely 7D) I was shocked to find out the RRP was $2300 in Australia, $1600 in the USA and $1300 in Hong Kong. The result is I bought it from a grey or parallel importer in Melbourne (ironically across the street from Canon Australia’s head office.

If I have a problem with the camera I have to send it not to Canon, but the grey importer, a risky business at best.

I am personal friends with a buyer from Harvey Norman that was unable to price match the camera as my buy price of $1500 for the imported model in Melbourne is  less than Harvey Norman’s own buy price. Canon is well aware of this but there is nothing they can do. Here the consumer benefits but the retailer loses out. Luckily for retailers the volume for these sorts of purchases is still the exception rather than the rule.

However, when a device is not supported in Australia, and the company  is grey importing a device (like a mobile phone or tablet ), then the issue gets a bit riskier for the consumer. What happens when you need support and the device is not supported in Australia. Usually a mess and the consumer can suffer.

A good example of this model is Expansys UK Doing business as Expansys Asia for Australia.

They will sell you a mobile phone that is either not available in Australia (due to legal issues perhaps) but may also not be supported by the manufacturer in Australia. This can be a real problem for tablets and mobile phones, unlike cameras where there are no updates.

I good example is I have the Samsung 10.1 P7510 tablet, one of 3 Samsung 10.1 models with only the 10.1V being supported in Australia. Currently there is a problem getting support and updates in Australia.

Smaller companies like Expansys a company many are not aware of in Australia are not doing consumers a great service as many do not know the device they are buying is a grey import and updates and when service is likely to be a problem.

All you have to do is Google, ‘Problem Expansys’  to see some of the problems companies like Expansys are offering consumers and one to definitely be aware of in 2011 and 2012

Companies like Expansys should let consumers know when items are being grey imported and support may (and likely will) be an issue. Worse still if / when they quit doing business in Australia the consumer can be left high and dry with no support and no warranty.

This is not in the long run good for the retailer that cannot service the customers or the consumer that is not aware of their likely challenges

Update / Disclosure : 
Firslty there are other grey selling sites other than Expansys.
I have not used Expansys asia so do not know if they are good or not.
I chose Expansys Asia  they offered to send me something they did not, and it messed me about.

I used Expansys UK when I lived there and was a delighted customer and even set up a corporate account.
I wanted to review a phone, and offered to buy it (before they told me they were shipping me one and did not (they said that on multiple occasions).
This is NOT about their customer service/delivery. This is about the issue of buying grey products when consumers do not know know they are grey.

However, as time goes on I do now have concerns if they treat a fan-boy this way, once they offered a product, how must their customer service be to the rest of their customers.

I have said on a few occasions I am pro grey market buying, but for the uninitiated to can be a mine field and I am more concerned by the tweet.
I told Expansys about some negative press and questions that were out there, as they were kind enough to send me a phone, I was not going to run the story.
Had they told me they were not interested I also would not likely run the story.
But they said they were going to send me a unit, and it messed up by reporting time when they did not but also removed the conflict of interest I would have had otherwise, and it shows to be deceit by them (slopiness or both) .

Anyone else would have said yes (and meant it) or said no and meant it.

Saying yes and meaning no could be confusing and what Expansys did here, 

Have I got my facts wrong?

Expansys claims yes, but refuses to address a single specific, but instead choose to attack a now once loyal customer, geez